Shipping Policy
WHEN DO I GET THE TRACKING NUMBER?
All orders are handled and shipped out from our warehouse in Asia. Please allow extra time for your order to be processed during holidays and sale seasons.
The in-store process for the stock and packaging will take about 2-5 business days. Then, once your order is ready for the shipment, the tracking will be available and sent to you.
Please contact us if you do not receive tracking confirmation after 5 working days from the day you completed your payment.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
HOW CAN I CHECK MY PACKAGE?
Once your order has shipped, we will send you a Shipping Update email with your tracking number. Your order will be shipped via our shipping company to the US and delivered by USPS.
To track your package, simply use the tracking number provided in USPS tracking system or via this link: https://www.17track.net/en
WHEN WILL I GET MY ORDER?
Your orders shall be shipped out from our warehouse located at China, Vietnam and US.
We proudly offer worldwide shipping via USPS and DHL.
Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:
Estimated Delivery Date = Purchasing date + 2-5 business days (process for stocking) + Estimated shipping time (chart below)
You can receive your order on or before the Estimated Delivery Date.
For items that ship from our Asia warehouse, there's typically a delay in tracking information being updated from the time the package enters USPS facilities in China to the time it's processed at USPS facilities in the US. This usually takes between 2-7 days on average, although it can take as long as 8-12 days.
SHIPPING GUARANTEE
To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.
- USA (Mainland): 40 days
- USA (Other): 45 days
- Canada: 40 days
- Australia: 40 days
- New Zealand: 40 days
- UK: 45 days
- Rest of World: 60 days
RISK FREE SHIPPING
If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you! If there's a missing order, please let us know via Contact.fanartgame@gmail.com. We'll investigate (it usually took 3-5 business days) and send you another one after we got a conclusion.
CUSTOMS AND TAXES
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If the order arrives at your country and:
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
We reserve the right to abandon the package(s) and will not be responsible for any refund.
Email: Contact.fanartgame@gmail.com